WorkItem in SailPoint is any item on which any manual intervention is required. In SailPoint Workitem is generated if any action need to be perform by the identity.

WorkItem can be created when any approval needed. When workitem is created it sent to the particular approval to approve or reject it.

In Simple term, Sailpoint workitem is any item on which work is needed to done, either by approving that workitem or by rejecting.

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